Hello, nroberds.
Let's isolate this case by performing rebuilding and verifying your data in case there's any damage. The Verify Data utility identifies any potential data damage issues, while the Rebuild Data utility repairs data in your company file.
If the program is in multi-user mode, you need to change to single user mode (Go to File -> Switch to Single User Mode). It is very important that you have to create a backup copy of your company file before running Verify and Rebuild Data.
Verify Data:
- Press the File menu.
- Choose Utilities from the drop-down option.
- Select Verify Data.
- Tap Ok to continue.
Note: If the verify process is successful, you are done. In case it fails due to some problem, QuickBooks will notify you to run Rebuild data.
Rebuild Data:
- Click the File tab at the top.
- Select Utilities from the drop-down option.
- Choose Rebuild Data.
- Click Ok on Rebuild has completed.
For your reference, see the following link to learn more about this tool: Resolving Potential Data Issues
Please let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always reach out to the Community or me anytime you need a helping hand in getting back to business. Take care!
