Let me help get you pointed in the right direction who can help you further in rectifying the issue, melissa-relate-i.

Since the Community is a peer user forum, my access to the tools to check your transactions is limited. To ensure that this issue is properly taken care of, I'd suggest getting in touch with our QuickBooks Online Support.

Agents have full access to pull up your details in a secure environment and they'll be able to verify what's causing this behavior. All accounts related concerns need to be directed to our phone support for security purposes.

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

Additionally, you might find this write-up interesting: Cost of goods sold: How to calculate and record COGS. This will provide you in-depth details on how COGS work in QuickBooks Online as well as how they'll show on your financial reports.

Reach out to me if you have any follow-up questions, I’m always here to help. Have a good one!