This is not the impression we want you to experience when running the Profit and Loss report, WYO2021.
I appreciate you for performing the solutions provided by my colleagues. To better isolate this one, let's try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:
- In your QuickBooks, go to the File menu at the top left.
- Choose Close Company.
- In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
- Choose a sample file and click on it.
Then, try running the report again to see if sales are showing both bills and invoices. If it works, it's possible there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Visit our Reports page for more insights about managing your reports in QuickBooks.
Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Have a great weekend.
