Hi Holly,

We are also having exactly the same issue. It's as if QuickBooks has never heard of businesses being charged credit card fees before! I have been trying for 3 hours to reconcile one transaction. We are new to QuickBooks (came from Xero) and nobody knows what I'm talking about. I have called and was told they can't teach us how to use the product. When I asked where I should learn...do they have a help center, video tutorials, anything? I was told that most of their customers have been using QuickBooks for years. In Xero, you just apply the deposit to all the invoices it paid for, then click the "adjustment" button when they don't equal the right amount, and you apply the balance to the "bank services" account. It is SO simple! How is this possible that we have baffled QuickBooks to the point that they are trying to find time-consuming work-arounds for us? And THANK YOU for posting this thread. I will be eternally grateful if someone can tell us how to do this in a normal way!