Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
jamespaul
Moderator

Reply to message

Hello, cmr08. 

 

I have some news about the memorized reports issue, and how we can handle it. 

 

We currently have a reported issue where users cannot use the memorized reports after upgrading. Our engineers are working on a patch to resolve this as soon as possible. 

 

Our engineers have also noted that the following steps can help resolve the issue. 

 

You can move the memorized reports to a group and re-sort the list: 

 

  1. Go to the Reports menu, hover on Memorized Reports, then select Memorized Report List.
  2. Click the Memorized Report drop-down arrow, then select New Group.
  3. Enter "Z Do Not Use" in the Name field, then hit OK.
  4. Move all the reports that do not work to that group.

 

Next, re-sort the list to ensure the list data is doesn't have any issues: 

 

  1. Open the Memorized Report List window. 
  2. Click the View menu. 
  3. Choose Re-sort List.

 

More solutions can be found here: A memorized report does not open or opens a different report

 

Also, you'll want to contact our support so you can be added to the list of affected users. You'll receive updates about the issue from our engineers. I'd like to add you here. However, I'm unable to access sensitive information such as your contact details. 

 

That said, here's how to contact our support: 

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. On the new pop-up window, click the Contact us link.
  3. A built-in webpage will open. Simply select a topic (such as reports). 
  4. Scroll down and choose how you want to reach us. 

 

If you need help with something else in QuickBooks Desktop, you can check out our guides from the articles list page. They can help you record new transactions, manage your lists and more. 

 

I appreciate your patience as we're working to resolve this issue as soon as possible. You're welcome to visit this thread if you have more questions about other reports in QuickBooks. I'm also open to other concerns you might have. Here to help. 

Need to get in touch?

Contact us