We don't want to leave you hanging, @Anonymous.
The said investigation above is for sales tax that isn't calculating when creating invoices in the mobile app. Since your staff encounters a different issue, let's try resetting the mobile app's data. This way, it'll fix some data issues on the app and allow them to enter estimates or invoices. Here's how:
- Open the QuickBooks apps from their iPhone.
- Tap the hamburger icon at the top right, then choose Help & Feedback.
- Select Refresh Data and Refresh.
They can also go to the phone's settings and select General, then choose iPhone Storage. And find the QuickBooks app, then select Offload App.
However, if they still get the same issue, I highly suggest reaching out to our QuickBooks Support Team. They can further investigate this matter and provide additional troubleshooting steps to get this resolved.
You might want to learn how the QuickBooks Online app works. Here's an article you can read for more details: QuickBooks Online app overview.
Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.
