Agree with you.  Collections is very frustrating, as the notes will not stay with the open invoices report.  When going over our aging receivables, someone literally has to sit in front of the computer to look at the notes in the system to figure out the contact history with the aging customer.

Even in Enterprise 2020 - In the open invoice report there are spots to put comments, but they don't follow the customer and you can still not print out comments attached to the customer.  Very frustrating.