This isn't the kind of experience we want you to have when utilizing the Save and close button while saving your transactions in QuickBooks Online (QBO), @tstruminger. That's why I'm here to guide you on the actions you need to take care of the issue.
When the troubleshooting steps provided above didn't work, there's a need to further investigate the reason the Save and close button won't close a window in your QBO account. Since we're unable to pull up your account here in the Community for security reasons, I'd recommend contacting our Customer Care team. They can securely verify your account, determine the cause of the issue, and guide you with a fix.
In case you want to talk to one of our representatives to replay this matter, you'll need to request a callback. You'll first have to check out our support hours to ensure we can assist you on time. Here's how if you choose the Search tab:
- Go to the Help menu.
- Select the Search tab.
- Choose Contact Us.
- Enter your specific concern in the What can we help you with? field.
- Click Continue.
- Select Get a callback.
- Enter your contact details.
- Click Confirm my call.
In the meantime, I'm adding this article to further guide you in managing your transactions and business growth using QBO: QuickBooks Help Articles. It also includes topics about banking, expenses, and inventories, to name a few. you can click the + More topics button to view other selections.
Let me know if you have other concerns about utilizing the features in QBO and managing your transactions. I'm just around to help. Take care always.
