I have been a Quickbooks ProAdvisor and used Quickbooks Desktop since 1999! Every single time I "have" to use Intuit's Online product I have to call them because this software is a piece of crap! I have never in my life seen such an inadequate program. Something that should be so simple becomes a huge process and must be sent to "engineering". It usually comes back that you can submit a request, what a joke!

Recently there was some odd $1600 balance off of reconciling AFTER I already reconciled. It took a call to Intuit 2 hours for them to tell me that I need to do a journal entry to remove it because it was a...wait for it...BUG inside Quickbooks Online. This is what the higher ups told him and that I am to do a journal entry to remove it?? Wow, just...wow! 

I will not take on a new client if they insist on using QBO because I am the one that has to waste so much time using it. Sorry Intuit but your online program is not "simplified". It is dumbed down. Most CPA's and bookkeepers feel the same way as I do. They don't just dislike Quickbooks Online but they hate it. It is a joke. I would NEVER suggest using it. In fact I remove all new incoming clients off of it and put them on Desktop!