Hello, @jitu1049.

An investigation is done by our Product Engineers when there are many users affected by a program or data issue that is not resolved using the available troubleshooting method. 

Any updates will be posted in our special tool which you can get its progress when you contact our support team. If you've already spoken to one of the support agents and have your name listed to the affected users, you will get an email once the fix was made. If you haven't contacted one, I'd recommend doing it so that you'll get included in the list of the affected users.

Here's a link to contact support outside the program: Contact QuickBooks Desktop support.

For now, you can manually create the report. I've added an article for your reference about the process: Create reports in QuickBooks Desktop for Mac.

The Community has your back if you have other QuickBooks concerns. Feel free to comment below and we will get back to you right away. Take care.