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I appreciate your prompt reply, Matt Bowman.
Your customer can Print or Save their invoice to have a monthly copy of their invoice. They can also download the PDF file attached to their invoice. I’ve attached an image below for your visual reference.
If you’re referring to the attachment you added to the invoice. Ensure to put a check inside the box beside the Attach to email.
Moreover, I’m adding this article that you can read for future guidance. This can guide you through the steps on how to uniquely personalize your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Keep me in the loop if you have other concerns managing your invoices or with your QuickBooks Online (QBO) account. I’ll be around ready to help you. Have a great weekend!