Good afternoon, @ChristinaA1219. 

Thanks for reaching back out to the Community. I can give you some information to help get you to the right support for this journal entry problem. 

To get in touch with someone that's not from the payroll team, you may need to ask the agent to transfer you to the right department. Sometimes our payroll support can help with issues like this as well. Here's the link again for steps on how to contact our Customer Support Team. 

Let me know if that helps. I want to make sure that this gets taken care of as quickly as possible. If you have any other concerns, feel free to ask. I'll always be around to help. Bye for now!