AEBILO630 You are my hero.   Following your instructions worked.   I was getting frustrated reading the entire 4 pages of threads and getting desperate by the time i got to your suggestion and had tried all the other suggestions with no success.  I was about to lose my mind.   And to the Quickbooks support team, you just keep telling everyone to go to Quickbooks for support over and over, but I feel like if you had read this entire thread, you would see that many did with no favorable result.  I myself have experienced that same issue with other problems I have contacted support on.