Hello there, @Kathi.
I appreciate you for performing the troubleshooting steps you had when opening your memorized reports. I'm here to share with you the additional resolution to isolate the issue you're having.
Here's how:
- Download QuickBooks Tool hub.
- Open and install the downloaded file.
- On the QuickBooks Tool app, select Program Problems.
- Click Quick Fix my Program.
Once done and nothing happens, follow the second steps. I'll guide you how:
- Go to the Start menu.
- Select Control Panel.
- Under Program and Features, select Uninstall a Program.
- From the list of applications, select QuickBooks.
- Select Uninstall/Change.
- Click Repair.
Also, let's ensure that you have the access to the memorized or any reports in QuickBooks Desktop. If not, I recommend opening your QuickBooks Desktop file as a master admin.
To know more about users management and restrictions, you can open these articles:
You can also check this link to know more about handling different kinds of a report that cater to your business needs: Understand reports.
Stay in touch with me if you need additional information about your reports. I'm always around to help you.
