Thank you for reaching out to the QuickBooks Community, Cindy G. I appreciate that you shared the software you are using. Because of this information, it is clear to see that you were given instructions for QuickBooks Online. QuickBooks Online has that +New button, and clearing cache and cookies is a troubleshooting step we recommend to correct online issues. However, if you could share what you were trying to achieve, I can share the desktop steps! Please comment below. I will be looking out for your response, and remember that the Community has your back! Until then, continue to be safe and take care!