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Hello, kathij.
I appreciate you for sharing your thoughts and experience with our support. Let me make it up to you and offer you additional help.
Did you happen to receive an error while upgrading to the newer version of QuickBooks Desktop (QBDT)? If so, may I know the exact error. This way I can check for a more accurate solution specific to the error.
If not, we can try re-sorting the lists. This is commonly used to resolve data damage while upgrading to QuickBooks Desktop.
- Click Reports on the menu.
- Select Memorized Reports, then choose Memorized Reports List.
- Go to Memorized Reports, then select Re-sort List.
- Select OK when you get the prompt "Are you sure you want to return this list to its original order?"
For a complete guide on how to resort list, visit this article: Re-sort lists.
After that, use the Rebuild Data tool in QuickBooks Desktop. to repair transactions and list damage. Here's how:
- From the File menu.
- Click on Utilities.
- Select Verify Data/Rebuild Data.
Don't hesitate to get back to me if you have additional questions while working with memorized reports. It would be my pleasure to help. Have a good one!