I think it is great to have this forum to communicate and I feel like people here are trying to help resolve issues.

I have not found a solution to my issue and am greatly disappointed with Intuit support.

Intuit Support informed me that my problem is typically an issue (that Memorized Reports do not work on upgrade) and that I can restore my older version to get the parameters of the memorized reports and recreate them in the new version. And they ended the conversation (basically chat version of hanging up on me).  I realize that I cannot restore my old version as Intuit removes it when you install the upgrade.  Some reports were created by past accountant and other employees no longer with my company- so I cannot easily recreate them.

Yes, I am frustrated.