Thanks for getting back to us, @Amys Accounting.
I have some information about getting the comparison reports in QuickBooks Simple Start. Comparison reports are also available in your subscription. Below are the following.
- Balance Sheet Comparison
- Profit and Loss Comparison
- Profit and Loss YTD Comparison
That said, there's no need for you to upgrade if you're just looking to see the reports mentioned. Just make sure to login as the account Admin or Company Admin to see them. You can follow the above steps provided by my colleague @KlentB to pull up the report.
To see the list of other reports available in your subscription, check out this guide: Report comparison between QuickBooks Online subscriptions.
About the email support, its system generated. You might want to reach out to our live support via chat or call to be able to communicate. Just provide the ticket or case number of your previous call for easy tracking (if you have one).
Here's how to reach out:
- Go to Help at the top.
- Tap Get help from a human.
- Choose either Chat with us or Have us call you.
Additionally, you can filter the report to add the columns and options. Please check out this article: Customize reports in QuickBooks Online.
If you need help with other tasks in QBO, feel free to browse this link here to go to our general topics with articles.
Let me know if you still have questions or concerns with reports. I'll be around for you. Take care and have a good one.
