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Replying to:
MarsStephanieL
QuickBooks Team

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Hi there, @cisojoki.

 

I can see that you've already performed the troubleshooting steps mentioned by my colleague above to ensure that the Net Income will go to the Retained Earnings account.

 

I'd recommend creating a Journal Entry to correct it and ask assistance from your accountant to make sure that your books are accurate before closing the 2020 Fiscal Year.

 

Also, contacting our Customer Care Team will be helpful so that they can check further what has caused this issue and make an active investigation to the Product Engineers if needed.

 

You can also consider checking this article to know more about Journal posting: Create a journal entry in QuickBooks Desktop for Windows or Mac.

 

Please don't hesitate to let me know in the comment section if you have other questions. I'm here to back you up.

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