Hi! I do believe I found a solution, at least in our case. I have a user who is using her Google account to log in to her QBO account. However, her Chrome browser has two saved Google accounts that she uses regularly to login to other sites. The second Google account is also tied to a user in our QBO account.
Long story short, I tried having her log into her QBO account via Google in an Incognito window. The dropdowns came back. So this pointed to some kind of authentication mismatch. Back in her regular browser session, I cleared all cookies then had her log in with her *INTUIT* username and password, NOT the Google login. Her dropdowns were back.
Straightforward Solution:
- Clear all cookies (this will log you out of most sites so make sure passwords are remembered/saved)
- Log in to QBO with Intuit username and password, NOT Google login
- Dropdowns should populate again
