It's nice to see you here in the Community, valfontenot@yaho. I'm here to ensure you're able to see your employees, invoices, contacts, and other data in QuickBooks Online.
If you're using QuickBooks Online Mobile App, we can do a few troubleshooting steps to fix this. This will help us keep the application compatible with your device. Let's start by resetting the app data to clear the cache and refresh it into its default state.
iOS:
- Go to Settings and click Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, hit the Offload App.
Android:
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list
- Select Storage
- Hit Clear Data.
Once refreshed, restart your mobile phone, logged back in, and check if you're able to see employees and other information. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.
However, if you're accessing QuickBooks Online via a web browser, let's open your account using a private browser to start a new session. Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. You may also try accessing your account using another supported browser.
I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.
Keep me posted by leaving a comment below if you need additional assistance with viewing your data or have follow-up questions about QuickBooks. I want to make sure you're all set and I'll be here to keep helping. Have a wonderful day!
