This isn't the kind of service I want you to experience, MVP Utah.
Let me make it up to you by making sure all users can apply a sales tax to invoices. You can inform them to access QuickBooks via a web browser on the phone, then add invoices from there.
Since it isn't letting them save on the mobile app, I recommend contacting our QuickBooks Live Support Team. They can create a case and send it to our Product Team to find a permanent fix.
Here's how to get in touch with them:
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In the meantime, you can change their access to admin so they can add sales tax to customers' invoices. Learn more about this through this link: Add and manage users in QuickBooks Online.
Don't hesitate to post again if there's anything else you need with QuickBooks. I'm always right here to help you.
