This is not the service we want you to experienced, @Victoria19.
It's possible that the memorized report or the memorized report list is damaged. Let me guide you in re-sorting your memorized reports list to isolate this unexpected behavior.
- From the Reports menu, select Memorized Reports.
- Choose Memorized Reports List.
- Go to Memorized Reports.
- Select Re-sort List.
- Click OK when you get the prompt "Are you sure you want to return this list to its original order?"
Once completed, make sure to restart QuickBooks to ensure that all components are updated. Now, you can try accessing your memorized report.
If the issue persists, you can try running the Verify and Rebuild tool again. This is a built-in tool that auto-detects and auto-fix data damage issues within QuickBooks.
- Open your QuickBooks company file.
- Choose the File menu.
- Select Utilities.
- Click Verify Data.
- Pick OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
Once the Verify finds an issue with your QuickBooks data, you will be prompted to Rebuild Now or View Errors. Also, you'd want to use the QBWin.log to find and resolve data damage. You can refer to this article for more detailed steps: A memorized report does not open or opens a different report.
Lastly, you'd want to contact our Technical Support again. This way, you can request to be added to the on-going investigation about the issue with generating and accessing memorized reports. Just provide your full name, updated email address, and this investigation number: INV-12177.
Leave a comment below if you have other questions or comments. I'm always here to lend a hand.
