Thanks for getting back to us and for sharing updates, jennifer103.
We'd want to take a closer look at the price rules to check why it's no longer applying when creating invoices and estimates. In this case, I would recommend reaching out to our chat or phone support teams. They'll be able to ask for more details to help you sort it out. Here's how:
- Click Help in the upper right-hand corner of QBO.
- Look for Talk to a human and click on it.
- Type in "support" or "contact support" again and press Enter.
- Click I still need a human.
- Select Get help from a human.
- Choose between Chat with us or Have us call you.
They're open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.
Let me know if you need anything else. We're always here to help.
