Hi there, Camate60.
I'll make sure that you save your customer's credit card information. I've also checked our records here and found that there isn't an open investigation about this issue.
When adding a credit card number, Intuit will perform a quick validation on the card. You'll want to make sure that the digits are correct so that information will be successfully saved.
If the same thing happens, you can perform some basic troubleshooting steps. There are times that the accumulated cache in your browser causes saving issues in QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
Once you're in, attempt to save the credit information again. If it's now working well, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you also utilize other supported browsers to further isolate the issue.
In addition, I'm adding these articles to help manage your customer’s card details in QuickBooks:
I'm just a comment away if you need further assistance in entering your other customer information. Take care and have a good one.
