I know that this hasn't been easy for you, LorileeC.
I also appreciate all the efforts that you've exhausted just to get this working. At this point, I recommended giving us a message or call by following the steps provided by my colleague, AlcaeusF. This way, we'll be able to look into your account and investigate the issue.
In the meantime, you'll want to access your QuickBooks account through a web browser. Then, create your invoices from there so you can apply sales tax. Check out ou supported browsers below:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari 11 or newer
Additionally, here are some articles that you can read to help manage your invoices in the program:
If I can be of any other assistance, don't hesitate to tag my name in the comment section. I'm always here to back you up.
