Hello, pumprescue. 

Thank you for joining the thread in QuickBooks. Let's verify if it's related to a browser issue. I suggest logging your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P  

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If it's working fine, you can clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the web page and a faster browsing experience. You can also use other supported browsers as an alternative and to roll out the possibility of a browser-related issue.  

Please let me know if you have additional questions in QuickBooks. I'll be here to help however I can. Stay safe!