Thanks for posting and joining this thread, aquaflow.
I understand that you need to link your AOL Mail account to QuickBooks Desktop. I'd like to reiterate the steps shared by my colleagues. We need to make sure that we configured the correctly. Before that, let's updated your QuickBooks Desktop first.
Then, follow these steps:
- From the Edit menu, go to Preferences, then choose Send Forms.
- Under the My Preferences tab, select the email you added and click Edit.
- From the Email Provider drop-down menu, select Others.
- In the Server Name field, enter "smtp.aol.com".
- In the Port field, use 465 or 587 and make sure to check the SSL/TLS tick box. Then, click OK or Done to save it.
You also want to run the Verify and Rebuild tool to fix issues caused by a damaged data. For your reference in setting up email, you may check these links:
If none of these helps, our Support Team can perform an investigation to see why you're unable to successfully link your AOL account. Please reach out to them:
- Click Help and go to QuickBooks Desktop Help.
- Click Contact Us and enter "Connect Email" in the description field, then click Continue.
- Select either Start messaging or Get a callback.
Need more help? Just leave a reply below and we'll respond as soon as we can.
