Thank you for following the steps provided above by my colleagues, andrea55.
There are possible reasons why your invoices showing as undelivered.
- The email address was entered incorrectly
- There was a temporary issue with the recipient's email server
This article provides more information on why you may be getting the "undelivered" status: Undelivered Invoices in QuickBooks Online.
However, if the email address entered is correct and no temporary issue with the recipient;s email server. I recommend contacting our Customer Care Team. They can further check what's causing this behavior and might report it to our engineers.
To contact our support, here's how:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Select I still need a human, then click Contact us.
- Choose a way to connect with us.
Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.
You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.
