I appreciate adding more details about the issue, amanihaddad.
Let’s perform another step to find the discrepancy. This way, you can finish your reconciling the account.
Before you continue with the reconciliation process, open any Discrepancy Report. This can help decide if and how to make changes to the account.
For detailed instructions, perform Step 4 in the following article: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
Also, you can run a Reconciliation Report to view previous reconciliations. From there, you’ll see if everything has balanced out and check what transactions were recorded.
- In your company, tap the Reports menu and enter Reconciliation Report in the Find report by name search field.
- Choose the account you’re working on.
- Click the Report period drop-down arrow and set the correct date range.
- Hit View Report.
Once you’re able to find the difference, you can start reconciling the account. For additional resources, these articles contain solutions on how to resolve reconciliation discrepancies.
Please let me know if I can be of further assistance. I’ll be glad to lend a helping hand. Have a good one.
