Hello, 193514729992239.
In QuickBooks, you can transfer much of the information from your company file without having to re-enter it manually. However, some data won’t convert won’t be automatically transferred when you migrate from QuickBooks Desktop to QuickBooks Online.
To learn more about how your books convert from QuickBooks Desktop to QuickBooks Online and its limitation, please check out this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.
So, I suggest reaching out to our customer support team. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.
- Go to the Help icon.
- Choose Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Select I still need a human, then click Contact us.
- Choose a way to connect with us.
Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.
Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.
