Hi @candicemdk,

Since it appears to be stuck, I suggest you refresh your browser.

If the issue persists, open your browser's private window. This allows you to isolate cache, which causes unusual behavior in browsers. 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser, then clear its cache. Otherwise, open a different browser that's available for you. 

You can also keep this article for reference: QuickBooks Online Support. It includes their hours of operation, so you know when they're available.

I'm only a post away, so let me know in the comments below if you have other concerns about your QuickBooks Online company.