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Buy nowHi there, SPELLC. I appreciate you following up with the Community about this.
I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their Show Inactive Accounts option is grayed out.
Since you've performed a Verify/Rebuild and the problem's still persisting, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while using QuickBooks.
Here's how:
Be sure to review their support hours so you'll know when agents are available.
Please feel more than welcome in sending a reply if there's any questions. Have a wonderful day!