Hi Jess - I appreciate your response. Unfortunately, the VIP support line only opens the case, then transfers to another agent who then hangs up on us. We wasted 4 hours being transferred by QBO team to the TSheets team who then transfers to the QBO Payroll team who then hangs up on us. We've been at this for a week and can't get a single QB Employee or VIP folks to help us with this issue. Again, this issue isn't being resolved by anyone at Intuit or QB, they just open and close the cases with no ability to call back, hence the reason I'm now asking the community. We've experience one product group blaming other product groups. We need someone who can debug the issue and offer a resolution how to get the product to work as advertised.

Can you show me how to get this feature working?