Thanks for getting back here, @bbutler1.

In QuickBooks, the update process for multi-users begins with updating the QuickBooks server first and then, one by one update each workstation. Until the QuickBooks server is updated, all workstations should exit QuickBooks.

Also, no workstation should continue using QuickBooks until that same workstation and server are updated on the same release. Let me guide you through the process:

1. Have all the users exit QuickBooks.
2. From the server computer, switch to single user mode through the File menu.
3. Update the file server, restart it, and load the database server manager.
4. Update QuickBooks to the latest release.
5. Load the program and open each of the company files maintained by the version of QuickBooks you just updated.
6. Install the update for each workstation, then restart after the update is complete and open a company file.
7. Confirm that the installed release on this workstation matches the release of the intended update.
8. Switch the QuickBooks in the server to multi-user mode again.

Make sure you run the same release version on workstations on the same network. Once the update process is complete, it is important to complete the updates for all network workstations.

Also, QuickBooks offers self-help articles that will guide you to finish your tasks in no time. To start browsing, go to our QuickBooks help page at this link.

Feel free to get back to me if you need further assistance updating your QuickBooks. I'm always here to help. Have a good one.