Let me provide some insights about this matter, @boss429.
Based on the screenshot you provided, let's ensure to link the credit memo to the invoices successfully. This way, it will not appear in the A/R.
Here's how:
- Open your QuickBooks file.
- When you create the credit memo, make sure you select Customer: Job. This will open the Apply Credit to Invoice window.
- Choose the credit you want to apply automatically.
- Lastly, click Done.
Let's also ensure that the date of the credit memo is the prior date for this not to show the present date.
Moreover, you can also delete and recreate the transaction with the assistance of your accountant. This is to make sure you're book will not be messed up.
For more details, I encourage you to view this link: Give your customer a credit or refund in QuickBooks Desktop for Windows.
I've also added this article for future reference: Write off customer and vendor balances.
I'm just a post away if you have any questions. I'll be glad to help you more. Have a lovely day.
