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Hello, @orestys.
I'm here to guide you in performing some troubleshooting steps so you'd be able to write checks and navigate around QuickBooks successfully.
If you're using the QuickBooks Online desktop app, we can start by resetting the app's data. Here's how:
- Click Help at the top.
- Selecting Reset App Data.
- Then, close and re-open the app and try signing in again.
If it still doesn't make a difference, you can uninstall and reinstall the app. You can read through this article for the detailed steps: QuickBooks App for Windows and Mac: General support.
Also, you can try accessing your account using a private browsing or incognito window. This way, you'd be able to isolate this unexpected behavior. You can use any of these keyboard shortcuts:
- For Chrome press Ctrl+Shift+N.
- For Firefox, press Ctrl+Shift+P.
- For Safari, hold down Command+Shift+N.
Once you're able to logged in, you can try creating a check again. If it works, you'd want to clear the cache of your regular browser. Also, you can use a different supported browser. Lastly, to ensure that the browser and system are optimally configured for QuickBooks, you can run the Browser Health Checkup tool.
You can always get back to me if there's anything else you need with QuickBooks App. I'll be around to help.