I've checked our records, Amper. The issue is already closed and resolved.

You can try the steps I shared at the top since you're still encountering the same issue.

However, if it didn't make any difference, I suggest reaching out to our customer care support so an agent can take a better look at this. You can follow the steps provided by RoseMarjorieA. You can also take note of the support hours so you can immediately get hold of a live agent. 

You're always welcome to post in the Community if you have other concerns. We're just one post away. Take care!