Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
RenjolynC
QuickBooks Team

Reply to message

I'll help you fix this, Prosperbk.

 

When customers have no outstanding balances or overdue invoices, the transactions will show up in the Statements unavailable.

 

Here's a sample screenshot for reference:

 

statementunavailable.JPG

 

Since this is not the case from your end, we can do some troubleshooting steps to get those customer transactions transferred over to the Statements Available section.

 

Here's how:

 

  1. Open a private browser or incognito mode, and log in to your QuickBooks Online account. Private browser doesn't store cache.
  2. Try to open a new tab. If it works, go back to your regular browser and clear the cache.
  3. You can also use other supported browsers as an alternate solution.

 

You can also read this article for more information about statements in QuickBooks Online: Create and send customer statements in QuickBooks Online.

 

Please reply to this post letting me know how it goes. I want to make sure this is resolved for you. Thanks!

Need to get in touch?

Contact us