I appreciate you for joining this thread, @Anita68.
We can follow the troubleshooting steps shared by my colleague RaymondJayO above to open your account through a private window. This way, we can identify if it is a data issue. Browser cache does help speed up your web browsing, but sometimes this data may be corrupted and can cause problems in QuickBooks.
Here's how to open it:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it works, you need to clear your browser’s cache. Here’s an article to help you with the process: How do I clear my browser cache and temporary Internet files? However, if you still encountered the same thing, I'd suggest using a different supported browser.
Additionally, here are some articles that you can read to help manage your invoices in QuickBooks Online:
Please let me know if this works for you. I'll be sure to keep an eye out for your response. You can reach out to the Community any time you need a helping hand. Take care and have a wonderful day!
