Thanks for following this thread, anne510.

I appreciate for being detailed about your banking concern. This gives me a better picture of why you’re unable to update the account.

The Edit sign in info menu will only show when the bank/credit card is connected to online banking. Based on the information shared, it looks like the transactions were added to QuickBooks using the Web Connect feature.  To fetch the latest entries, I suggest importing them using a CSV file. Then, download the data to your company.

Let me share this article that outlines the complete instructions. It includes a video to visually guide you: Manually upload transactions into QuickBooks Online.

For additional resources, this guide provides detailed information on the supported file format for the CSV file. The article also contains tips on how to fine-tune the file including your credit card account: Format CSV files in Excel to get bank transactions into QuickBooks.

Please know that I'm just a post away should you need anything else. Have a good one.