Thanks for coming back here, LaurieDeCarlo.

The screenshot above looks a little different on the Class section because that option is only available on QuickBooks Desktop Enterprise. With regard to your current situation, we can perform the Verify and Rebuild Data since your report shows empty classes. You might have a damaged company file and this will help fix the issue.

Before doing so, please make sure to update your QuickBooks Desktop to the latest release. Then, back up your QuickBooks Desktop company file.

Once done, follow the instructions in this article: Verify and Rebuild Data in QuickBooks Desktop.

Please let me know how it goes on your end. I'm determined to get this fixed for you.