I don't have the customize button and I have accountant access. I am able to create new accounts in the chart of accounts, setup new customers, categorize bank transactions. Record journals. All things that make me think I should have access. When I created the template QB said I didn't have access to do that, but it still saved the changes and I can use that template if I set it as the default. Very perplexing. If it is an access issue, I would appreciate a step by step instruction on how to change that so I can send it to the company owner. Thanks!