Good afternoon, @Susan Mooses.
Thanks for joining in on this thread. I hope your day is going well so far. I'd be glad to offer my assistance with your problem about a refund for your customers.
If you want to get rid of the credit, you'll need to make a refund check to apply the credit to. Don't worry. It's a simple process. Here's how:
- The check is filled out automatically. Hit OK.
- Go to the Customers menu.
- Choose Receive Payments.
- Pick the customer from the Received drop-down box.
- Select the Discounts and Credits icon.
- Find the check you create in the Available Credits portion, and then tap Done.
- The amount will be applied to the invoice if you hit Yes. This is a prompt to confirm the transfer.
- Click Save & Close.
For additional details on these steps, check out this guide: Give your customer a credit or refund in QuickBooks Desktop. In the end, if the issue persists, I recommend contacting our Customer Support Team. They have more advanced tools to help walk you through some additional steps.
This steps should do the trick to fix your problem. If you have any other questions or concerns, don't hesitate to ask. I value you and the success of your business. I'm only a few clicks away if you need me. Have a great day!
