This is not the experience we want you to have with our support representatives, sharon2011.

We cannot deal with billing charges in the Community for security reasons. These concerns require a tool that can pull up your account and review the charges. With that said, we'd still recommend contacting our Customer Care Team. You can reach them through the steps provided by RenjolynC or go directly to this article: Contact QuickBooks Desktop support

In addition to that, the representative can create an escalation request under your account. From there, they can give you the higher management to assist you.

Keep us on the loop so we can also review what else we can do on our end.