Thanks for the information. I was able to contact a support specialist. Unfortunately,  after paying $74.99 one time support fee and spending almost two hours via online chat(horrible chat interface) and desktop sharing, the specialist was not able to solve the problem. She said she was going to email me some instructions for me to follow to fix the non-printable characters(but she was not able to tell me where to check the non-printable characters when we were doing desktop sharing and online chat. I also asked her to email me how I can connect with her if I was not able to fix the issue by following her instruction. She agreed.

As of this writing(7:40pm PT), I still haven't received any email from intuit support. Nor was I told what to do next. And my credit card has been charged $74.99!

This is not acceptable!

I am requesting management escalation for this issue. I have the full online chat history with that support specialist. You can contact me via my profile email or reply here with a phone number where I can reach a live person. 

looks like my post needs approval before it shows up, in that case, you can reach me via [phone number removed] to discuss the issue. 

Thank you!