Thanks for letting us know about this, @userlittlerascals-ki.
I'll make sure this gets sorted out. While sending and invoice will show the invoice is paid, you'll want to access your account via an incognito window. This is to check if this is a browser-related or not.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
Once you're in your account, go back and try sending a paid invoice again. If you're able to view the Paid stamp, you'll want to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.
However, if you're getting the result I re commend contacting our Customer Care Support. This way, you we can investigate further.
Here's how to reach out:
- In your account, go to Assistant at the top right.
- Scroll down and enter your question in the field. QB Assistant will provide link to some answers.
- Type "I still need a human".
- Choose either Message an agent or Get a callback.
If you need help with other tasks in QBSE, you can browse for specific topics here and look for responses that fit your concern.
Keep me posted if you still have questions or concerns with invoices. I'll be around for you. Take care and have a good one.
