Hi there, lmckie.
I appreciate you for coming back to add some clarification.
When you pay a vendor via Bill.com, they're the one sending the payment information to the email address on file for the vendor in the Email Address field. That said, you'll need to log in or go to Bill.com and change the vendor's email from there.
Here's how:
- Choose Vendors in the navigation menu.
- Click Edit.
- Enter or change the Vendor's email address.
- Hit Save.
When Billpay prints a check or initiates an ePayment, they send an email to the vendor to let them know the payment is on the way. The email comes from noreply@hq.bill.com.
If the steps provided above is not changing the updated information, you can contact QuickBooks Bill pay Service. They can properly guide you on how to update your vendor's information in Online Bill Pay.
Please refer to this article to see different information on how to remove payments from your queue and how to manage bills using pay bills with Online Bill Pay in QuickBooks Online: Learn about QuickBooks Bill Pay for QuickBooks Online.
Feel free to visit us here in the Community if you have other questions about managing your vendor's information. I'm always here to help.
