Thanks for joining this thread, dramirez.
 

I appreciate that you've attempted my colleague's process for reactivating your account. Since the Make Account Active option is greyed out, you'll want to perform JamesDuanT's troubleshooting steps.
 

If that doesn't resolve the issue, I'd recommend getting in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please feel more than welcome in sending a reply if there's any questions. Enjoy the rest of your day!