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Replying to:
JamesDuanT
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Thanks for joining in on the thread, Alfredo_R.

 

If your scenario is the same with the initial customer who posted the question, the items were paid partially or in full. Since you haven't received the items physically, we can follow Rustler's suggestion.

 

We can record the payment you've made affecting the Accounts Payable account. Here's how to do it:

  1. Click Banking at the top menu and select Write Checks.
  2. Selectthe BANK ACCOUNT and the vendor.
  3. Enter the Date and other necessary details.
  4. Click the Expenses tab and select Accounts Payable in the ACCOUNT column.
  5. Enter the payment you've made in the AMOUNT column.
  6. Click Save & Close.

Once you received the items, you can already create the bills:

  1. Click Vendors at the top menu and select Enter Bills.
  2. Select the Vendor and enter the Date.
  3. Enter the necessary details and go to the Items tab.
  4. Enter the inventory item you received.
  5. Click Save & Close.

When paying the bill, we can apply the available credit. This credit comes from the Check we created earlier.

  1. Click Vendors at the top menu and select Pay Bills.
  2. Mark the bill you want to pay.
  3. Click the Set Credits button under the DISCOUNT & CREDIT INFORMATION FOR HIGHLIGHTED BILL section.
  4. In the Discount and Credits window, go to the Credits tab.
  5. Mark the available credit and click Done.
  6. After entering reviewing the details, you can already click Pay Selected Bills.

You can also use these links for reference when managing your bills:

If you want to clarify something or have additional queries regarding the process, please feel free to get back to us. We'd be glad to further assist you until we get to the bottom of this. Have a great day!

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